Effective Date: February 1, 2025
Last Updated: June 1, 2026

Resilient Corazones Counseling is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. Accessible web content helps ensure people with disabilities have equal access to information and services, and reducing accessibility barriers is an ongoing priority.

1. Our Accessibility Goal

We strive to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a widely recognized standard for web accessibility. The U.S. Department of Justice has identified WCAG as a helpful technical standard for achieving accessibility.

2. Accessibility Features We Support

We aim to support accessibility best practices, including:

  • Clear heading structure and readable layout
  • Descriptive link text
  • Alternative text for images (or null alt text when decorative)
  • Sufficient color contrast
  • Form fields with visible labels and programmatic labels
  • Captions/transcripts for video content where applicable

The DOJ has noted common accessibility barriers can include missing alt text, poor color contrast, inaccessible forms, lack of captions, and mouse-only navigation—issues we actively work to avoid.

3. Ongoing Testing and Improvements

Accessibility is an ongoing effort. We regularly review and improve our website. Planned improvement activities include:

  • Keyboard-only navigation testing (Tab/Shift+Tab/Enter/Escape)
  • Periodic automated scanning and manual spot checks
  • Reviewing new pages and updates for accessibility before publishing

Some pages may link to third-party sites (e.g., social media platforms). We cannot control the accessibility of external websites, but we welcome feedback if a linked resource creates a barrier.

5. Need Help or Want to Report an Accessibility Barrier?

If you have difficulty accessing any part of this website, we want to help.

How to Request Assistance

Please contact us using one of the methods below:

What to Include (so we can help faster)

  • The webpage address (URL) where you experienced the issue
  • A brief description of the problem
  • What device and browser you were using (optional)
  • Your preferred way for us to follow up (phone or email)

Our Response Commitment

We aim to respond to accessibility requests within 2–5 business days and to provide a reasonable alternative access solution while we work on a fix.

6. Feedback

Your feedback helps us improve. If you have suggestions to make the site more accessible, please let us know.