Effective Date: February 1, 2025
Last Updated: June 1, 2026
Resilient Corazones Counseling PLLC (“Resilient Corazones Counseling,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you may have.
Important: This website Privacy Policy applies to information collected through this website and general communications (like email). It is not our HIPAA Notice of Privacy Practices (“NPP”). Our NPP explains how we use and disclose Protected Health Information (“PHI”) for therapy services and your rights under HIPAA. HIPAA covered providers are required to make an NPP available, including on their website.
1. Information We Collect
A. Information You Provide
When you submit a request for consultation or contact us, we may collect:
- Your name
- Email address
- Phone number
- Preferred contact method
- Your message (what you choose to share)
Please do not include highly sensitive details (for example, detailed medical history, diagnoses, trauma details, or other highly private information) in website forms or email messages.
B. Information Collected Automatically
At this time, we do not use cookies, marketing pixels, or analytics tools (e.g., Google Analytics, Meta Pixel, Google Ads tags), and we do not use session recording tools.
Note: Web hosting and email systems can generate routine server logs and email metadata in the background. If our practices change (for example, we add analytics or a newsletter), we will update this policy accordingly.
3. Email and Website Form Communications (Security Notice)
Email is a convenient way to communicate, but it is not always a fully secure method of communication. For this reason:
- Website inquiry submissions are delivered to us by email.
- We ask that you avoid sending highly sensitive information via forms or email.
- We may respond with general next steps and scheduling information.
If you become a client, details about secure communication options and telehealth procedures will be provided during intake.
4. How We Share Information
We do not sell your personal information.
We may share information in limited circumstances, including:
- With service providers who help us operate our business (for example, secure telehealth/EHR vendors).
- If required by law (for example, responding to a lawful court order).
- To protect rights and safety (for example, if necessary to address fraud, security, or safety concerns).
If you become a client, disclosures of PHI are governed by our HIPAA Notice of Privacy Practices.
5. Data Retention
We retain website inquiry communications (including emails) for at least seven (7) years, even if you do not become a client, unless a longer retention period is required or permitted by law.
6. Your Choices
You may request to:
- Update or correct your contact information
- Ask questions about what we have on file from a website inquiry
- Request deletion of website inquiry information (we may be unable to delete certain records if we must retain them for legal or business reasons)
To make a request, contact us using the information in the “Contact Us” section below.
7. Children’s Privacy
Our services are intended for adults only, and this website is not directed to children under 13. We do not knowingly collect personal information from children through this website.
8. Third-Party Links
This website may include links to third-party services (such as Facebook, Instagram, or WhatsApp). We do not control those websites and are not responsible for their privacy practices. We encourage you to review their policies before sharing information with them.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date above. Your continued use of the website means you accept the revised policy.
10. Contact Us
If you have questions about this Privacy Policy, contact:
Resilient Corazones Counseling PLLC
Email: michelle@resilientcorazonescounseling.com
Phone: (407) 721-5984